Terms of Service
Privacy Policy
Refund Policy


Supportland Terms of Service

By using the supportland.com web site (“Service”), or any services of Supportland LLC (“Supportland”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).

Supportland reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at:

Violation of any of the terms below will result in the termination of your Account. While Supportland prohibits such conduct and Content on the Service, you understand and agree that Supportland cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

Account Terms

  1. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

  2. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.

  3. Your login may only be used by one person – a single login shared by multiple people is not permitted.

  4. You are responsible for maintaining the security of your account and password. Supportland cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

  5. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).

  6. You must be 13 years old or older to subscribe to our paid services.

  7. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Payment, Refunds, Upgrading and Downgrading Terms

  1. A valid credit card is required for paying accounts. Free accounts are not required to provide a credit card number.

  2. If you initially sign up for the Paul Bunyan Package or other subscription based account, and you don't cancel that account before the date listed on the activation form, you will be billed monthly starting on the day listed. If you cancel prior to the processing of your first invoice on the date listed, you will not be charged.

  3. The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.

  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.

  5. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.

  6. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Supportland does not accept any liability for such loss.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Billing link in the Main Buisness navigation bar on the left side of the screen.

  2. All of your Content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is canceled.

  3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.

  4. Supportland, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Supportland service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Supportland reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

  1. Supportland reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

  2. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Supportland Site (supportland.com) or the Service itself.

  3. Supportland shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

  1. All content posted on the Service must comply with U.S. copyright law.

  2. We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.

  3. Supportland does not pre-screen Content, but Supportland and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.

  4. The look and feel of the Service is copyrighted ©2009-2010 Supportland, LLC. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from Supportland.

Point Account Transactions Terms

  1. Points are Supportland's way of fairly distributing rewards to consumers who shop locally. Points used in this manner are supported by Supportland, any other use is not.

  2. Supportland will maintain a point account for each Active Entity. There are two types of entities an End User and a Business. The internal system of exchange is denominated in units called Supportland points. Credits and debits to point accounts are made in terms of Supportland Points, which are not legal tender and have no value other than to:

    1. Enable End User to obtain Rewards from Businesses on a non-cash basis in accordance with these Terms.
    2. Enable Businesses to reward End User with points for patronizing their business.
  3. Any disputes in relation to a Transaction are to be resolved between the parties to that Transaction. Supportland has no responsibility in relation to any such dispute.

  4. When a Business posts a Reward:
    1. The number of points required to obtain the Reward are controlled by the Business.

    2. The allocation of the reward is fully the responsibility of the Business.
  5. When an End User obtains a Reward:
    1. The required number of points will be debited from the End User Point Account

    2. The required points debited from the End Users Point Acount will be credited the Businesses Point Account.
    3. If a reward is not redeemed by the End User by the expiration date the reward is invalid. The points credited to the Businesses Account remain with that business.
  6. Businesses Point Account:

    1. May not be used to obtain rewards except where these rewards a given to an End User in a group marketing campaign.

    2. Are to be distributed to patrons of their business as an incentive to shop.

  7. Point Economy:

    1. Supportland does reserve the right to make changes to the way points are allocated to help maintain a healthy relationship between Supportland Points and Rewards. We are also commited to making this proccess as transparent as possible. For more information please check out the Point Economy Page.

General Conditions

  1. Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.

  2. Technical support is only provided to paying account holders and is only available via email.

  3. You understand that Supportland uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Supportland, or any other Supportland service.

  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Supportland.

  6. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

  7. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Supportland customer, employee, member, or officer will result in immediate account termination.

  8. You understand that the technical processing and transmission of the Service, including your Content, may be transfered unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

  9. You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.

  10. You must not transmit any worms or viruses or any code of a destructive nature.

  11. Supportland does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

  12. You expressly understand and agree that Supportland shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Supportland has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.

  13. The failure of Supportland to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Supportland and governs your use of the Service, superceding any prior agreements between you and Supportland (including, but not limited to, any prior versions of the Terms of Service).

  14. Questions about the Terms of Service should be sent to support@supportland.com.

Last updated: June 15, 2010
© 2013 Supportland LLC, All rights reserved.